Gareth English, innovation consultant, OPP, says: "We can see now the coming together of a number of threads: the leader is no longer a technical expert, but an expert in achieving greater organizational success through the people and processes established. While it is important that they have drive, intellect and the ability to influence, they are part of something larger than themselves. A truly successful leader must be able to put the needs of the organization first, rather than simply working towards what feels good to them. Modern leaders are focused on the needs of the business, and the modern business needs to maximize performance.
To deliver results, a leader must achieve four goals. First, they must increase trust and communication. Second, they must manage conflict, ensuring that diverse opinions are considered and that there is neither open hostility nor passive aggression. Third, they must build organizational capability, avoiding the temptation to be a hero, but instead ensuring that the succession plan puts the organization in a position of strength when they leave it. Finally the leader must align the structure and competitive strategy of the business to meet customer needs and stakeholder requirements."
