It is important for employees to feel comfortable sharing bad news. To encourage your employees prod them during conversations to tell you what’s wrong as well as right. Ask, “What’s the toughest thing you’re dealing with right now?” or “What would make it easier for you to cooperate with your co-workers?”
Don’t scowl the minute they raise a conflict or insist you “don’t want to hear about it.” A culture where bad news is not accepted allows tensions to build – tensions that may explode later. Preventing conflict is even better than skillfully resolving conflict!
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