To ensure I'm addressing subjects meaningful to this audience I polled a few executives to surface topics of interest. Several individuals identified conflict resolution as a hot concern in their organization so I plan to commit several editions of "Coaching Tips for the Top" to this subject.
Before I launch into any subject I first turn to my trusty dictionary to look up key words.
conflict n. 1 A state of open, often prolonged fighting; a battle or war. 2. A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash.
v. 1. To be in or come into opposition; differ.
resolution n. 3. A course of action resolved on. ...... resolve v. 6. To find a solution; solve.
Conflict resolution is reactive .... one is responding to a conflict. Since forward thinking and problem avoidance are valued in our business culture I want to also touch on the idea of "conflict elimination". Is it possible to handle a conflict - not conflict in general, in a way that eliminates future incidence?
eliminate v. 1. to get rid of; remove.
Most of us are able to recognize when we come face to face with conflict. All too often one of us blinks and in that split second conflict has become the 800 pound gorilla in the room. While recognizable and pretty familiar the illusive aspect of conflict is its many sources. I wish I could provide you with a handy one size fits all approach to resolving conflict but conflict resolution is not a science .... it is an art.
The "Coaching Tips for the Top" that follow will address the more common sources of conflict.
definition source: The American Heritage College Dictionary, Third Edition.
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