Hal is the company superstar. He hits the sales targets and generates considerable revenue for the organization. As a result Hal is rewarded handsomely.
While other employees respect Hal for his business results they bristle when he walks in the room. Not only is Hal the company superstar, he is the company jerk. His words and tone cause unnecessary conflict, which has to be managed before anything gets done. Hal is aware how others respond to him, yet because his performance is generously rewarded does not believe his actions are inappropriate.
Hal is not an anomaly in the corporate world. Many individuals are elevated to the executive ranks based on high performance only to find a spotlight shining on their fatal flaws.
Believe it or not executives like Hal can change. More important, if the individual is loyal to the organization and success minded he will want to change. A place to begin is uncovering how the individual initiates the conflict. The following reflection questions can support the discovery process.
Do you use insensitive language?
Do you raise your voice often?
Do you use demeaning terms?
Do you use negative humor?
Do you offer conclusions, solutions, statements, dictates or answers early in a transaction?
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